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FREE SHIPPING WITHIN CANADA on orders over $150!
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Shipping & Returns

 

We now offer free shipping within CANADA on orders over $150.

Shipping rates are based on the total weight of your cart.

All shipping prices will be reflected upon checkout. 

Looking to ship outside of Canada? Please contact us at info@blackroostermaison.com for a custom shipping quote.

Standard Ground Service 

Accessories and smaller items ship via Standard Ground service. Orders shipped via standard ground are delivered Monday through Friday, between 8am and 6pm. Please note that a signature will be required upon receipt of the order.  

Order Status

Lead times vary depending on items purchased. Most items are in stock and ship within 3 business days. 

Please reference the scheduled shipping quote for each product on that item's specific page. Once your items ships it can take between 1-2 weeks for it to arrive to your shipping address based on your location.

Want a specific lead time quote? Please contact us.

Once your order ships, you will receive a shipping fulfilment notice via email containing a carrier tracking number as well as an updated order page that you can reference on any browser.

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

Payments

All prices are in Canadian Dollars.

All orders are shipped under prepaid conditions. 

We accept Visa, MasterCard, American Express, Debit

All payment information is encrypted during transmission and storage, so that data is private and secure. Please visit our Privacy Policy for more information on this.

Returns/Claims

Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods.  Please keep all original packaging after damage is reported. Damages, shortages and defects reported after this time are not considered eligible for replacement or refund.

Refunds and exchanges must be reported or brought back in-store with all original packaging and specs without damage within 3 days from time of order. Items that are final sale and that do not fit this description are not eligible for return of exchange.

If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. The only exception to this policy is if an item received is defective, in which case it will be replaced at no additional shipping cost.

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Non-eligible Items for Return

  • Sale Items
  • Scented Items 
  • Florals 
  • Pillows/Throws
  • Custom / Personalized Orders

 

Refunds are issued in the original payment form and price, minus original shipping and handling and return shipping charges. Please allow 5-10 business days for your refund to appear in your bank account.  

If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. 

Final sale items

  • Sale Items
  • Pillows/Throws
  • Scented Items 
  • Florals 
  • Commercial Orders
  • Custom / Personalized Orders

Please review your order carefully. If you need to change your order, please contact us within 48 hours from time of order and we would be pleased to assist you.  

Thank you for shopping with us!